At glacé, we believe in being completely transparent about how we handle your information. This policy explains what we collect, why we collect it, and how we keep it safe. We've written this in plain language because we want you to actually understand it.
When you shop with us, we collect the basics we need to get your glacé to you: your name, email, phone number, and shipping address. We also collect your billing information to process your payment, though we never actually see or store your full credit card details - that's handled securely by our payment processor.
When you visit our website, we automatically collect some technical information like your browser type, device information, and which pages you visit. This helps us understand how people use our site so we can make it better. We also use your approximate location to show you relevant shipping information and ensure we deliver to your area.
We use cookies and similar technologies on our website. These are small files that help us remember your preferences and analyze how our site is being used. You can disable cookies in your browser if you prefer, though some features of our site might not work as smoothly.
We use your information for pretty straightforward reasons. First and foremost, we need it to process your order, ship your glacé to you, and send you updates about your delivery. We also use it to provide customer support when you reach out to us with questions or concerns.
We analyze website usage to understand what's working and what isn't, which helps us improve your shopping experience. We might also send you emails about new products, special offers, or helpful tips about using glacé - but you can unsubscribe from these marketing emails anytime by clicking the unsubscribe link. We'll still send you important emails about your orders though.
Occasionally, we might need to use your information for legal reasons, like complying with regulations or protecting our business from fraud. We take this seriously and only do it when absolutely necessary.
We want to be clear: we do not sell your personal information to anyone. Period.
We do share your information with trusted service providers who help us run our business. This includes shipping carriers who deliver your orders, payment processors who handle transactions securely, and email services that send you order confirmations. We also use analytics tools like Google Analytics and Meta Pixel to understand how people find and use our website, which helps us improve our marketing and user experience.
All of these partners are required to protect your data and can only use it for the specific purposes we've agreed upon. They're not allowed to use your information for their own purposes.
In rare cases, we might need to disclose your information if required by law or to protect our legal rights, but this would only happen in exceptional circumstances.
We take security seriously. All data transmitted on our website is encrypted using SSL technology - that's the little padlock you see in your browser. Your payment information is processed through secure, industry-standard payment processors that comply with strict security standards.
We limit access to your personal information to only those employees who need it to provide you with service. We regularly review and update our security practices to stay ahead of potential threats.
That said, no system is 100% secure, and we can't guarantee absolute security. We do our best to protect your information, but it's important you know that internet transmission always carries some risk.
We keep your order information for seven years, which is required for accounting and tax purposes in the UAE. Marketing information is kept until you unsubscribe or ask us to delete it. If you want us to delete your information sooner, just reach out to us at hello@getglace.shop and we'll take care of it, as long as we're not legally required to keep it.
You're in control of your information. You can ask us to show you what information we have about you, correct anything that's wrong, or delete your data altogether. You can opt out of marketing emails at any time, and you can object to how we're using your information.
To exercise any of these rights, just email us at hello@getglace.shop and we'll help you out. We aim to respond within seven business days.
glacé is based in the US, but some of our service providers are located in other countries. This means your information might be processed outside the US. We make sure appropriate protections are in place whenever this happens, but we wanted you to know that by using our website, you're agreeing to this.
Our website might link to other sites, like our social media pages or payment providers. We're not responsible for how those sites handle your privacy, so we encourage you to read their privacy policies too.
Our products and website aren't intended for children under 13, and we don't knowingly collect information from kids. If you think we've accidentally collected information from a child, please let us know immediately so we can delete it.
Cookies help us make your experience better. Some cookies are essential for the website to work properly - like remembering what's in your shopping cart. Others help us understand how people use our site through analytics. Some cookies help us show you relevant ads when you're browsing other websites.
You can manage or disable cookies through your browser settings. Just be aware that if you turn off certain cookies, some parts of our website might not work as well.
If you give us your email address, we'll send you order confirmations and shipping updates - these are essential to keeping you informed about your purchase. We might also send you promotional emails about new products, sales, and helpful content about managing migraines.
You can unsubscribe from promotional emails anytime by clicking the unsubscribe link at the bottom of any marketing email. You'll still receive important transactional emails about your orders, but we'll stop sending promotional content.
We might update this privacy policy from time to time as our business evolves or laws change. When we do, we'll post the updated version here with a new date at the top. We encourage you to check back occasionally. If you continue using our website after we make changes, that means you're okay with the updated policy.
If you have any questions about this privacy policy or how we handle your information, we're here to help. Email us at hello@getglace.shop and we'll get back to you within seven business days.
By using getglace.shop, you're agreeing to this privacy policy. We appreciate your trust and promise to handle your information responsibly.
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